Brennan Sullivan is a hands-on executive leader experienced in driving change to improve service levels and business efficiency while reducing cost through process improvement, technology utilization, organizational restructuring, strategic outsourcing, and successfully leveraging offshore support models.  Brennan has developed and implemented an Operations Management System to drive continuous improvement in any operations-centric technology organization. At Allscripts, this model is a key driver in achieving consistent 96% internal customer satisfaction ratings, while reducing IT costs by 20%.